[vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes”][vc_column width=”1/2″ css=”.vc_custom_1673268025408{padding: 45px !important;background-color: #4ab6b6 !important;}”][vc_row_inner][vc_column_inner][vc_custom_heading text=”Seller Questions” font_container=”tag:h2|font_size:56px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_tta_accordion style=”flat” color=”turquoise” c_icon=”chevron” c_position=”right” active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Why do you have an application process?” tab_id=”1673005286964-41459b7d-eed8″][vc_column_text css=””]To ensure all our shops have genuinely handcrafted items that are handmade in Britain. This ensures both a positive shopping and selling environment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I have to submit a photo with my application?” tab_id=”1673005286957-10d78e41-11ea”][vc_column_text css=””]Photos are vital when selling online and so clear, in focus photos are a key part of your shop becoming a success.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What makes TBCH different?” tab_id=”1673005464670-bfd9d549-472c”][vc_column_text css=””]We have had years of experience helping small businesses in the UK be visible on social media. We built this platform to showcase them and are there to support them, every step of the way.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your commission?” tab_id=”1673005492914-4102826c-26ba”][vc_column_text css=””]We take 7.2% commission (inc VAT) on each sale and Stripe (our payment processor) takes 1.4% (inc VAT) plus 20p per transaction. Since launching in 2019, all commission has been spent on paid advertising.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1673008443541{background-image: url(https://staging.thebritishcrafthouse.co.uk/wp-content/uploads/2022/12/handpicked.jpg?id=6311) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes”][vc_column width=”1/2″ css=”.vc_custom_1673008702811{background-image: url(https://staging.thebritishcrafthouse.co.uk/wp-content/uploads/2023/01/sew-g30a8942d3_1920-min.jpg?id=6818) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1673268067801{padding: 45px !important;background-color: #ffffff !important;}”][vc_row_inner][vc_column_inner][vc_custom_heading text=”Buyer Questions” font_container=”tag:h2|font_size:56px|text_align:center|color:%234ab6b6″ use_theme_fonts=”yes”][/vc_column_inner][/vc_row_inner][vc_tta_accordion style=”flat” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section title=”How do I contact the seller?” tab_id=”1673008114209-84d2ecd1-ade0″][vc_column_text css=””]Any questions regarding a shop item should be made directly to the Seller. Go to the shop page and there is a “Contact Seller” button.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you explain how I check out?” tab_id=”1673008114229-8fafb419-03be”][vc_column_text css=””]After your item is added to your basket you will be asked to add your address to know which country you are in and what shipping options to offer you. You will then be taken to the payment page where you enter your payment details.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my item arrive?” tab_id=”1673008114249-9e4f09b2-0d30″][vc_column_text]For delivery and dispatch times please refer to the individual shop policies.[/vc_column_text][/vc_tta_section][vc_tta_section title=”For Overseas sales will I pay import tax?” tab_id=”1673008114274-8dd54d1c-fc75″][vc_column_text]You may be required to pay customs/import duties/ taxes upon delivery according to the laws of your country. Please check your country’s threshold prior to purchase.
If you are unsure, please contact the seller directly from the “Ask a Question” button in their shop.
Many items on TBCH are made to order, just for you, and can take up to a few weeks to make. Please check you are happy with the dispatch times before ordering. Also be aware that dispatch times for these items may increase during seasonal busy periods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I search for a specific shop?” tab_id=”1673008114314-38aa85a3-ed74″][vc_column_text css=””]Yes, at the top right of the website you should use ‘vendor search’ and you can search there.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I leave feedback?” tab_id=”1673008114342-1310de63-590b”][vc_column_text css=””]Seller set up external reviews on Google/Trustpilot or Facebook. If they have dome this you will see the link on their shop which will take you to leave a review.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel, return, exchange an item or ask for a refund?” tab_id=”1673008114368-6de96760-782f”][vc_column_text css=””]If you are not entirely satisfied with your order, please contact the seller to discuss your options. They will have policies on their shop. Be advised that some items such as personalised items and earrings cannot be returned.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I can see and item but I can’t seem to purchase it!” tab_id=”1673008114392-6f483345-9bd2″][vc_column_text]There are a number of possible reasons why you cannot proceed to purchase.
- You have not filled out all the mandatory information boxes, so your order won’t submit.
- Seller does not ship to your address outside the UK
- The seller is on holiday and the shop is set to holiday mode.
If you are unsure please use the “Ask a Question” button in their shop. If you are having problems feel free to email us at info@thebritishcrafthouse.co.uk and we will be able to help you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]