Handcrafted Oak Elephant Family of Four – A Symbol of Love, Strength & Good Fortune

Shipping Countries: United Kingdom (UK)

---

Ready to ship in 1-3 business days

---

 

Shipping Policy

---

I aim to process your order within 1- 3 business days. The processing time of 1-3 business days is indicative of the time the order is received to the time when the order is shipped out.

Items are dispatched using Royal Mail Second Class Post which aims to deliver within 2-3 working days. If a faster service is required please contact me.

---

 

Refund Policy

---

REFUND POLICY
If you are not satisfied with your purchase, items can be returned within 14 days of delivery for a refund which will be given on receipt of the returned goods. The buyer is responsible for return postage costs and any loss in value if an item isn't returned in its original condition. Personalised or bespoke items are not returnable or refundable so please check the details and instructions before ordering.

PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House or any third-party services you access through The British Craft House. You can reference The British Craft House Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example) if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfill your order, settle disputes, or provide customer support;

• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with The British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the British Craft House Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• The British Craft House. I share information with The British Craft House as necessary to provide you with my services and comply with my obligations under both the British Craft House Seller Policy and The British Craft House Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

You’re Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, David Hannam, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hannams123 @tiscali.co.uk or alternately, you may mail me at: 23 Keble Park South, Bishopthorpe, York, YO23 2SU.