Aurora Statement Silver Hoop Earrings

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-2 business days

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Shipping Policy

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Your order will be dispatched within 1-2 business days after receipt. I send all orders first class signed for, for your peace of mind. If you spend £30 or over in my store, shipping will be free. Orders below £30 will have a flat shipping fee of £4.95. I'm sorry but at this time, I do not ship outside of the UK.

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Refund Policy

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Refund Policy and GDPR Policy

Refund Policy

I understand that buying a piece of jewellery online when you haven't held it in your hand can be tricky. With this in mind, I offer a no-quibble returns policy if, for whatever reason, your purchase is not quite right for you. This excludes the return of earrings unless faulty, for hygiene purposes.

Please get in contact with me through my online store before returning an item. All items must be returned within 14 days of the date of purchase, unworn and in their original packaging. I'm afraid items that have obviously been worn or are damaged cannot be refunded.

I will issue your refund within 2 business days of receiving your return.

In the unlikely event that your piece of jewellery develops a fault, please do get in contact. You can return the item to me either for a full refund or repair. I am happy to repair any faulty items free of charge within 1 year of purchase.

The address for returns is:

Gail Jones
1 Pembers Farm Avenue
Fair Oak
Hampshire
SO50 7QL

Telephone number: 07715 173 169

Email: gailannjewellery@hotmail.com

GDPR POLICY

The personal data I collect in order to fulfill your order is:

Customer’s name
Customer’s postal address
Customer’s email
Customer’s username on TBCH
Recipient’s name (if applicable)
Recipient’s postal address (if applicable)

All personal data I store is secure.

Under GDPR I ensure that all information supplied is kept safe and is only accessible by me and is password protected

I will only use personal data for the specific purpose I have collected it for.
In the case of a purchase, i.e. delivering the item(s), emailing confirmation of the order, emailing the customer with delivery details for that order, and storing for my financial records, I will not use the personal data I have gained from your order for any other purpose. I will not add customer details to any mailing lists or use that data to contact you about anything unrelated to a particular purchase.

I will delete your personal data if requested.
An important part of GDPR is the right to erasure. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure verbally or in writing. I have one month to respond to a request. I will delete your data from all my records as well as any third-party service providers, such as my email service.

Read more here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/