Lavender Rose |Sterling Silver pendant with Portrait cut Lavender Chalcedony and fine silver rose leaves

Shipping Countries: United Kingdom (UK)

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Ready to ship in 3-5 business days

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Shipping Policy

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Shipping Policy
UK Shipping

All UK orders are dispatched via Royal Mail and are fully insured according to the value of each piece.

Orders under £150
Sent via Royal Mail Tracked 48 (approx. 2 working days)
Orders over £150
Sent via Royal Mail Special Delivery Guaranteed Next Day
Fully insured, tracked, and requires a signature upon delivery

Alternative delivery options may be available upon request.
Please get in touch before purchasing if you require a specific shipping service.

International Shipping

Lucea Jewellery ships worldwide (excluding EU destinations due to current GPSR regulations).

International orders are sent via Royal Mail International Tracked & Signed or trusted couriers such as DHL or FedEx, depending on the value of the piece.

Estimated delivery timeframe: 2–10 working days after dispatch
(Please note that customs processing times may vary.)

Customs duties, VAT, and import taxes are not included in shipping costs.
International customers are responsible for any charges required by their country upon delivery.

Delivery Process
Tracking details will be provided via email once your order has been dispatched
A signature may be required upon delivery
If delivery cannot be completed, instructions for redelivery or collection will be provided by the courier
Delivery Times & Responsibility

Delivery timeframes are estimates and may vary depending on postal services and customs clearance.

While every effort is made to dispatch and deliver your order promptly, Lucea Jewellery cannot guarantee exact delivery dates and is not responsible for delays caused by shipping providers.

Compensation is not provided for delays outside of the insured terms set by the carrier.

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Refund Policy

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Refund & Returns Policy

I truly hope you fall in love with your Lucea piece the moment you open the box.

However, if something doesn’t feel quite right—whether it’s the size, the fit, or simply a change of heart—I’m always happy to discuss a return.

Please read the information below carefully before sending anything back.

Return Conditions
You have 7 days from receiving your order to request a return
Jewellery must be returned in perfect, unworn condition and in its original packaging
Please email me at luceajewellery@gmail.com
before returning your item so we can arrange the return and I can provide the correct address
Items sent back without prior agreement will not be accepted

Please note:
Original postage costs, packaging costs, taxes, and duties are non-refundable

Once your return has been received and inspected, your refund will be processed.

Earrings & Hygiene

In line with UK health and hygiene regulations, returns are not accepted on pierced earrings unless the item is faulty.

Thank you for understanding—this is to ensure safety and hygiene for all customers.

Bespoke & Made-to-Order Pieces

Bespoke or made-to-order jewellery is created especially for you and is therefore non-refundable and non-exchangeable, unless faulty.

During your warranty period, adjustments or remakes may be possible, depending on the piece.

If you have any concerns, please don’t hesitate to get in touch—I will always do my best to help.