Shipping Countries:
United Kingdom (UK)
Ready to ship in 1-3 business days
Shipping Policy
• I use recycled/reclaimed packaging whenever possible – it’s good for the planet and keeps your costs down!
• Packaging may include recycled cardboard, bubble wrap, foam, polystyrene and newspaper as well as other reclaimed materials. All materials are clean.
• I always pack my ceramics with large amounts of padding to ensure that they reach you in undamaged condition.
• All items in the shop are in stock and I aim to send them out within 1-3 working days of receiving your order. If this is not possible for any reason, I will contact you by email to update you.
• You have the choice of 1st or 2nd class Royal Mail post or free local collection in person, which you can select during the checkout process.
• I ship within the United Kingdom only. Unfortunately from Friday 13th December 2024, I will be unable to ship to Northern Ireland addresses. This is due to EU GPSR regulations, whose requirements and prohibitive costs make it unaffordable for my small business.
Refund Policy
REFUND POLICY
• I am proud to make my ceramics to the highest standards and have described them as accurately as possible on this website. If your purchase does not meet or exceed your expectations, please contact me directly to talk about it.
• If you are not completely satisfied with your purchase or if you have changed your mind, I will offer a refund if you return the item to me within 30 days. The item must be returned in an unused condition, be in its original padding & packaging & return postage costs be paid by you.
• If you return your purchase because it has been damaged on its way to you, I will refund the cost of return postage. I regret that I cannot offer refunds on bespoke or customised/personalised items unless they are damaged in transit.
CANCELLATION / RETURN / EXCHANGE POLICY
• If you want to cancel your order, you must do this before your purchase has been shipped.
• If you wish to return your purchase because you are not completely satisfied or if you have changed your mind, I will offer a full refund if it is returned to me within 30 days of receipt. Your purchase must be returned in an unused condition and in its original padding and packaging.
• If your purchase is undamaged, return postage is your responsibility.
• I regret that I cannot offer refunds on personalised items unless they are damaged in transit.
• If your purchase is damaged when you receive it, I am happy to refund your postage costs as well.
• If you need to return your purchase, please contact me directly for the return address; this will also be included with the documents in your delivered package.
PRIVACY/GDPR POLICY
• I don't keep any financial or payment details, these are all held by Stripe.
• I have access to your name, postal address and email address held by the British Craft House, in order to be able to send you your purchase or to answer any questions that you have.
• I will never share your information with anyone else, nor will I contact you other than in relation to your purchase.
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