Description
*** FAQ ***
What are the processing times and postage & packaging information?
Free postage is 2nd class, with the option of upgrades for speedier delivery at checkout.
Most orders will be processed and ready to post within 3 days. If you need it quickly, be sure to let me know, and I’ll try my best to get it to you in time.
Your frame is going to mean a lot to someone, and I want it to arrive in pristine condition. It is packaged using a padding strip of foam to protect the bottle insert, then wrapped in acid-free tissue paper and bubble wrap – it arrives in a high-quality, padded envelope.
What happens to my order if I miss the messages?
I want to ensure that you are 100% satisfied with your purchase. To achieve this, I would greatly appreciate your proof approval. As I am unable to attach images to the messaging system on The British Craft House, I will send your proof to the email linked to your British Craft House account order. If you have added a mobile number to your order, I may also send you a text message.
If, despite these efforts, I don’t receive a response, I’ll have to consider proceeding without confirmation. However, if there’s any uncertainty about your preferences or if you’ve been given choices, I won’t proceed, and your order will be cancelled and refunded. You’re always welcome to place a new order with the correct details.
Help, I’ve left it late and need it quickly!
If you require your order urgently, please inform me, and I’ll make every effort to ensure it reaches you on time.
Can I order from overseas?
Regrettably, due to escalating postage expenses and ongoing shipping delays, I’ve made the difficult decision to suspend international orders. If you’re interested, I can provide you with pricing details and estimated time frames for your consideration.
I love the idea, but it’s just not the right design or wording.
No problem at all, drop me a message to discuss having something made especially for you. I have many designs waiting to be added, or I’m always delighted to make something completely custom. You’d be amazed at what I have been asked to go inside the bottle!
There is something wrong with my order.
I want you to be 100% happy with your item. If, for some reason, you aren’t, please get in touch and let’s fix any issues. I sincerely apologise if there has been some error on my part.
My Commitment To You …
I genuinely value every customer, I am dedicated to not only providing you with a unique, heartfelt product but also to first class customer service. Your satisfaction is not just a priority for me – it’s the very heart of my business. If there’s anything you need or questions you have, please don’t hesitate to reach out.
*** Handle With Care ***
This product contains a glass component and should be treated with caution to avoid breakage.
Please be mindful that this item is not a toy and should not be given to children.
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