Red Felt Cocktail Hat

Shipping Countries: United Kingdom (UK), United States (US)

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Shipping Policy

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As each piece is made to order and varies in the time it takes to make, please read the item description for the latest dispatch estimate. If you are in a hurry, I am happy to 'rush' through orders where possible, but please contact me first.

Please note that delivery times given are an estimate and not guaranteed unless upgraded to express guaranteed services. I cannot be held responsible for any delays once the item has been dispatched.

UK ORDERS:
All hats are sent by Royal Mail Tracked 24 shipping.
Jewellery is posted by Royal Mail Tracked 48
Please note that delivery times are not guaranteed and shipping will take longer towards Christmas.

INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise and usually take around 1-3 weeks from dispatch.
Jewellery is posted by Royal Mail standard airmail. Please allow extra time for delivery in November and December.

● USA TARIFFS
I ship DDP (Delivered Duty Paid), which means no surprise fees or extra tariffs when your order arrives – everything is taken care of upfront. Any tariffs and fees are automatically calculated at checkout once you enter your shipping address, so the price you see is the final price you pay. Simple, transparent, and hassle-free. Please ensure you leave a telephone contact number at checkout to enable this service.

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Refund Policy

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What is your returns policy for hats?

I take great care to produce heirloom quality, hand-stitched pieces, with each hat taking several days to complete.

For pieces that are made to order, I do not offer refunds or returns due to their bespoke nature. Please ensure you have fully read the item description and are happy with the size and colour of the piece, or contact me for any further information you require.

I offer a complimentary fabric swatch service to ensure you get the best match to your outfit, and am happy to make in other colours on request.

For off-the-shelf (ready-to-ship) pieces , I offer returns if notified within 48 hours of the customer receiving their order. Returns must be received in as-new condition within 7 days (or proof of dispatch for overseas).

What is your returns policy for jewellery?

I am happy to accept returns of unworn jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.

EXCLUSIONS:
Due to their customised nature, bespoke designs and made-to-order rings are non-returnable unless faulty.

RETURNS POSTAGE
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.
Damaged / Faulty Items

Customer satisfaction is of the greatest importance to me, and I take great pride in knowing my clients look and feel amazing in their new headpieces.

Each of my designs is lovingly handcrafted with attention to detail. Your piece will be carefully inspected and packaged to ensure it reaches you in top condition ready for your event.

In the unlikely event of your item arriving damaged or faulty, please notify me within 48hrs of delivery/collection to arrange an exchange or reach a suitable solution.