Child’s Handmade Toy Bag in Christmas Print With Personalisation From 18 Months

Shipping Countries: United Kingdom (UK)

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Ready to ship in 1-3 business days from United Kingdom (UK)

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Shipping Policy

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SHIPPING POLICY

I currently only post to addresses in the UK, IOM and Channel Is. For these I charge a flat rate per order from my shop. This is currently £3.45
Every gift can be posted direct to the recipient if required. The option to add a different delivery address can be found on the payment page of checkout. It is only possible to post to one address per order whether that is that of recipient or purchaser.

Shipping is by Royal Mail.
All non-personalised items are ready to post in1 - 3 working days
Please allow up to 4 weeks for personalised items although this might be less depending on the item. You will be advised of likely timescale when placing an order.

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Refund Policy

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RETURN / REFUND POLICY

NON-PERSONALISED ITEMS
Non-personalised items can be returned for refund or exchange as long as Ooak Gifts is notified within14 days of delivery. You then have a further 14 days in which to send the goods back. Goods must be returned in saleable condition in original packaging. You are responsible for return postage costs. Please obtain a proof of posting certificate at least. No refund will be issued until returned item(s) have been received and checked. No refund will be made if goods have been misused and any instructions not followed.

Postage costs for returned items are not refundable .

PERSONALISED ITEMS
Under UK law items that are personalised in any way are not eligible for return, refund or exchange unless faulty as they are unsuitable for reselling.
Cancellations may be possible during the initial 48 hours depending how much work has already been done. Please contact me if there's a problem.
Each item is individually made and carefully checked. If one does, however, prove faulty please contact me (sue@ooakgifts.com) by email in the first instance with an image or description of the problem.

Return address: 28 Grove Road, Coleford, GL16 8QY
Please see also the British Craft House Returns Policy.

PRIVACY (GDPR) POLICY

I Sue Nam am the data-controller of your personal information as it relates to my shop Ooak Gifts on The British Craft House.

When you place an order from me, I will receive your name, delivery address, telephone number and email address from The British Craft House in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order

The only circumstances in which I will share your data are in processing your The British Craft House order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With The British Craft House to comply with my obligations.
• With mail delivery companies or couriers in order to fulfill your order.
• To comply with any legal or tax obligations that I have.

I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. By law I must keep a record of those who purchase a toy bag for 10 years. I don't currently retain personal data related to orders or customer queries myself.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

23/7/25